everyday

entrepreneurs

everywhere

eli goldstein

managing partner and innovation facilitator – south africa

release date: 25 july 2020

Eli is founder and managing partner of Customaline (Proprietary) Ltd. He has worked closely with global experts in relation to excellence in the achievement of customer satisfaction. He is eminently qualified to provide a unique blend of thought leadership to C-Suite executives in ensuring that Customer Experience and Service Excellence programmes are successful and sustainable.

Eli is a member of the Global CXPanel ( http://globalcxpanel.com/) giving him access to leading experts in CX in the USA and Europe and serves as an advisory consultant to the Customer Relationship Management Academy of Asia – (http://www.crmasia.org/advisory/eli-d-goldstein ) .

His strong marketing background includes experience in digital marketing, customer relationship and strategic planning especially with winning executive involvement for programs. He worked for IBM for 10 years and his ICT and customer management experience span more than 39 years providing him with broad executive level technology knowledge related to information and communication technology with emphasis on CRM and CX.

His ability to balance the factors of people, processes, technology and knowledge allows him to provide a visionary approach to projects related to the customer.

Customaline provides services to help clients align their businesses with their customers’ true needs and required outcomes. Main focus is holistic and agile customer focused strategy; Using EQ for Employee Engagement. Data Driven Actionable CX journey metrics

tips

Business leadership programme: https://www.cimbiosys.com/

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