Brandlove was established in 2012 and have spent more than a decade refining it’s customer focussed innovation capabilities. We are a team of experienced, passionate consultants who find purpose in seeing our clients succeed.

BrandLove is not a wise-ass tell-you-what-to-do consultancy, neither are we a kiss-ass tell-you-what-you-want-to-hear agency. BrandLove is a, connecting-the-dots, with you, partner. We are a facilitator of authentic discovery of your experience essence. We create a safe space for design-thinking, collaboration and innovation.

We help leaders shape their strategy to become outside-in thinkers and view everything from the customers’ eyes. We counsel brands whose customers have fallen out of love with them. We help infuse brand DNA and ignite passion in the hearts and minds of your people, who serve customers, through transformative culture programmes.

We help brands find what they may have lost, and facilitate a discovery for those who may not have had complete clarity around their essence. We find the best and the worst in your experiences and show you how to make it better. We guide you on how to achieve competitive differentiation through deliberate design rather than leaving brand experiences to chance.

We are not rocket-scientists, but rather behavioural-anthropologists who love bringing together people, processes and technology. We are a catalyst for sustainable transformation. We challenge the status quo, we ask you to see things as if you are looking at it for the first time… We ask “why?” over and over again, until we get to the naked truth.

We combine science, creativity and a bit of magic to create remarkable moments where customers fully experience you for who you are.

We find joy in igniting a love affair between customers and your brand!

tips

Here are two helpful tools provided by Chantel:

• Customer Journey Mapping: https://ebullient.com/download/53442/
• Empathy Mapping:  https://ebullient.com/download/53444/

contact

Linkedin: https://www.linkedin.com/in/chantelbotha/

Website: https://brandlove.co.za/

Twitter: https://twitter.com/chantelbot

The conversations on The Business Simplicity Podcast are inspired by the Simplicity Scan, which is described in detail in the Simplicity Toolkit.  Get it below for free!

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