Andre shared his journey over almost three decades of helping businesses improve their performance to his recently re-focused start-up: Start Reverse.  His team helps the top companies in the world avoid becoming a commodity and “give soul to their brands.”  We have a fun discussion about how some leaders simply don’t understand the value of a truly meaningful customer experience, starting with a ditto employee experience.  He shares some insights into the process he uses with his clients and gives some practical advice that you can benefit from today.

bio

Andre Wiringa, MSc – Founder and Chief Reverse Engineer – START REVERSE

Andre is the heart and mind behind the (disruptive) REVERSE Philosophy and approach, boosting relevance, happiness and loyalty. He is also the author of the book ‘START REVERSE’.

Andre is keynote speaker and Strategy Consultant, working with senior business leaders on Reverse Leadership, Cultural Transformation, Award-winning Customer Experience, as well as Transformational Learning.

Andre graduated from Hotelschool The Hague (BSc 1980) and Florida International University (MSc Hospitality Management 1985). Before starting his own company, he worked for Holiday Inn/Crowne Plaza, Marriott and Hilton Hotels international in various leadership positions (incl. 4 opening teams).

But the last 33 years Andre has built his own company, working in 4 continents.

Start Reverse To Go Beyond Satisfaction.

Start Reverse helps brands around the globe to transform their customers/guests into happy fans and active promotors. Clients/partners are leading international and global brands in various sectors.

Clients include winning brands such as: ROVE Hotels, Address Hotels, Accor Hotels, Premier Inn, Intersport, Nike, Calvin Klein, KLM, British Airways, Dubai Airports, Schiphol Airport, KPN, Atlantic Broadband, Mazda and Hyundai.

Start Reverse has associates in The Netherlands, Germany, Dubai, USA, Vietnam and Singapore.

tips

We mentioned Joe Pine, and the book he co-authored, “Experience Economy” during the conversation.  Listen to the podcast episode with Joe here: https://ebullient.com/podcast/joepine/

contact

Website: https://startreverse.com/

Linkedin: https://www.linkedin.com/company/startreverse/

Twitter: https://twitter.com/StartReverse

Instagram: https://www.instagram.com/start_reverse/

Facebook: https://www.facebook.com/startreversebv

The conversations on The Business Simplicity Podcast are inspired by the Simple Business Design framework, which is described in detail in the Simplicity Toolkit.  Get it below for free!

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